Your home in safe hands

Air Conditioning Case Study

Brighton and Hove City Council


Brighton and Hove


9 Years Partnered, 99.5% Compliance

TSS Facilities Logo White

The Challenges:

Scope of Contract

The Brighton & Hove City Council contract has been held by TSS since March 2010, this was successfully retained under tender in April 2014, and again in 2020 as a Partnering Contract.

We are responsible for 313 properties within Educational, Social Care and Civic sectors across the city ensuring compliance to all mechanical equipment, for example:

  • Heating appliances
  • Commercial boilers
  • Refrigeration
  • Air conditioning
  • Gas ovens
  • Ducting systems
  • Automatic parking barriers
  • Door entry systems

We maintain over 12,000 assets and remain 99.5% compliant.


On behalf of myself and BHCC for a well planned and executed job you did on the crane lift last night. This thanks is to go to your team including the crane, waste removal and security teams who assisted in making this a safe, well managed and professionally run project.

Mike Bayton
M & E Maintenance Manager

The Solutions:

KPIs and Deliverables

We supplied the Council with mobilisation reports on each property within the first two quarters of the contract, so they could evaluate their budgets and prioritise investment.

During our mobilisation we re-tagged the BHCC assets and refreshed the details held on our system. Our PPM Planner aids our help desk team to plan and co-ordinate servicing to each of the councils properties, so that full compliance is achieved and that gas safety inspections are not missed.

Our engineer productivity has been dramatically increased by the use of handheld tablets, allowing engineers to immediately call upon call out history on a particular asset, helping with diagnosis or eliminating possible causes of failure.

All staff are encouraged to be aware of the environment and communities in which they work. This helps improve personal social responsibility and benefits clients and residents alike.

Brighton and Hove City Council Logo


Brighton and Hove is a seaside city in East Sussex, the towns of Brighton and Hove formed a unitary authority in 1997 and in 2001 were granted city status by Queen Elizabeth II.

The city has become England’s most populous seaside resort, as well as the largest city in South East England, with a population of 273,400.

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Why choose us?

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Based on over 171 reviews

10/10 super efficient, really friendly and helpful team. All works carried out to the highest standard and superb customer care

Tony Flint

Professional company, competitive quotes and knowledgeable engineers.

Jon Short

It is a pleasure to deal with your company, you are all pleasant and efficient very different from the service we have been receiving.

Rob Bray

Air Conditioner Specialists For England

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